As a participant in the Crossroads4HopeTM text and web-based programs, I agree to:
- Receive secure messages related to care coordination, appointments, and other administrative services from Crossroads4Hope.
- Receive text and/or email messages related to my care at Crossroads4Hope.
- Click the links to view the educational information and videos related to my care.
- Complete and submit online and/or mobile program health survey(s).
- See my provider and follow my healthcare provider’s recommendations to the best of my ability.
- Contact my healthcare provider if I have any questions about the information available through the program or about my health condition, medications, or treatment.
This program is not designed to and does not provide medical advice, professional diagnosis, opinion, treatment, or services. Medical information provided by Crossroads4Hope and Gold Group Enterprises, Inc. dba GoMo Health (GoMo Health) is for general informational and educational purposes only. After reading care messages or web pages, you are encouraged to review the information carefully with your healthcare provider. Never disregard professional medical advice, delay in seeking treatment, or rely on the information contained in this program in place of seeking professional medical advice. The information sent through text should not be considered as a medical consultation, nor is it meant to replace your healthcare provider’s decisions about the appropriateness or risks of a procedure given to a patient. If you think you may have a medical emergency, call your provider or 911 immediately.
Medical information changes constantly. Crossroads4Hope and GoMo Health do not guarantee the accuracy, adequacy, timeliness, applicability, or completeness of any of the information on this site or on the linked web sites and is not responsible for any errors, omissions, or any consequences arising from the use of the information contained at this or any linked web site.
References to any entity, product, service, or source of information not related to Crossroads4Hope and GoMo Health should not be considered an endorsement, either direct or implied, by Crossroads4Hope or GoMo Health. Crossroads4Hope and GoMo Health do not recommend or endorse any specific tests, products, procedures, opinions, or other information that may be provided on any linked web sites. The linked web sites may contain text, graphics, images, or information that you find offensive. Crossroads4Hope and GoMo Health have no control over and accepts no responsibility for such materials.
We hope that you find this program useful in providing information about certain conditions and helpful in making your own health care decisions in consultation with your healthcare provider.
HIPAA and Privacy Waiver/Authorization
Messages I receive via Chat may indicate the nature of my condition. Chat messages are sent via a secure platform. Protected Health Information (PHI) will be used and disclosed in accordance with HIPAA and applicable privacy laws.
I understand that text and email are not considered secure technologies and that the messages I receive may indicate the nature of my condition. Beyond the nature of my condition, Crossroads4Hope and GoMo Health will not send Protected Health Information (PHI) via text or email as part of this program. By using this service, you acknowledge and accept the risks associated with it.
Health Safety Procedures
I understand and acknowledge that this program is not a substitute for receiving proper care from an appropriate healthcare provider or following my healthcare provider’s recommended care plan. I understand the program is designed to give me helpful background information that may be helpful in managing my condition. I understand that the information available through the program may not be complete or necessarily apply to my condition. I agree to contact my healthcare provider (or in the case of an emergency, dial 911) immediately if I have questions about the information provided and how it might apply to my particular medical condition.
GoMo Health respects your privacy. GoMo Chat® is a software platform used for text chat and secure messaging. GoMo Health Concierge Care® is a software platform with educational content that is available via a web link in a care message via text or email. GoMo Health does not sell, trade, or rent your personal information to other companies or individuals. GoMo Health uses industry-leading Secure Sockets Layer (SSL) technology to keep your personal information as secure as possible. Participant information will only be used for its intended purpose. By participating, you give GoMo Health permission to provide your contact information to Crossroads4Hope.
GoMo Health may use information collected through its services for internal research and development purposes only. However, such usage will not include any personally identifiable information in such research or development. Personal information collected is stored in our secure cloud-based database, and we reserve the right to divulge information only as mandated to comply with state and federal laws.
GoMo Health aggregates the participant information voluntarily submitted from this program, to improve the program performance. GoMo Health may also receive Personal Health Information about participant health from Crossroads4Hope. GoMo Health may also aggregate the information from the two sources listed above.
Text and E-mail
When a participant sends a text message and/ with program-specific data, their mobile phone number and/or e-mail address, the full content of the message, attached files, or other information provided may be recorded. By using the program, you agree that you are solely responsible for the security of your mobile phone and email account. Neither Crossroads4Hope nor GoMo Health shall have any responsibility for the security of information transmitted to your mobile phone or email account. The program may use this information to determine and send appropriate information or educational content to participants. Participants may indicate their preference to stop receiving communications or opt-out at any time. (See Your Choices Regarding Your Personal Information).
Information Collected Via Technology
Use and Disclosure of Information
In general, Personal Health Information and other information submitted and/or shared with the program, may be used for the following purposes: to enable participant access to program services; to personalize the content received by the program; and/or to provide additional information and functionality upon request.
We may, when required, provide Personal Health Information to third-party service providers or affiliates who work on our behalf, to provide some of the services features necessary to help us communicate with participants. Examples of such services include sending texts or e-mails, analyzing data, processing rewards payments, and providing customer service. Participant information provided under BAA to the aforementioned affiliates and third-party service providers are not to be utilized in any manner except as necessary to provide the relevant program services. If you are not willing for the program to use or disclose your collected Personal Health Information as identified above, you may choose to not participate in the program.
The program uses Google Analytics to analyze how visitors interact with the program web site. This service provides non-personally identifiable data including but not limited to data on where visitors came from, what actions they took on our site and where visitors went when they left our site.
The program may disclose Personal Health Information if it is believed in good faith that such disclosure is necessary to; (a) comply with relevant laws or to respond to subpoenas or warrants served on us; or (b) to protect and defend our rights, property, or you the participant. You hereby consent to us sharing your Personal Health Information under the circumstances described herein.
Your Choices Regarding Your Personal Information
This program offers choices to participants regarding the collection, use and sharing of their Personal Health Information. Participants have a right at any time to opt out of the program (removed from the program database) to discontinue program contact by replying “STOP” or “STOPALL” at any time after receiving a text message. If the participant selected email for program communication, the participant would have the opportunity to “opt-out” by following the unsubscribe instructions provided in the e-mail message. Participants may also contact GoMo Health directly, via email, at firstname.lastname@example.org.